The Mercedes me connect services are electronically provided services. Can I access Online Map Update from my vehicle? Once the service has been activated, you can use the Online Map Update service as often as you like for a period of three years. The borrower then gets out of the vehicle and ends the lending period using the app. Where can I find further information about the Mercedes me Adapter? Should you have any problems regarding the display of Mercedes me, please call us. If this proves positive, the virtual key is sent to your phone by one-time, wireless data transfer. If the deleted vehicle is a vehicle with Mercedes me connect functions, you can activate it for Mercedes me connect afterwards. You can only reset the Mercedes me PIN in Mercedes me, a new PIN can only be generated in the vehicle. These will not be available to you either unless you re-register.- All your data in Mercedes me will be deleted, e.g. Simply enter a name in the location box for the appointment, then follow the instructions on the display. The Mercedes me Connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker. - Once the borrower arrives at the vehicle, he or she can unlock it using the app and then activate the key left in the glove compartment. The data held in the Mercedes me Adapter App have no influence on the data stored in Mercedes me. No, after activation of the service in Mercedes me, the vehicle must first be driven several times. The lending period can only be ended if (triggered by the app) the vehicle has successfully checked that the key is inside the vehicle. - Once the lender has accepted a request, the borrower can locate the vehicle 15 minutes before the start of the lending period using the Mercedes me Car Sharing App. You will then be guided through all the necessary steps, including activation, agreement to the Terms of Use and service activation. Powered by mbrace®, Mercedes me allows you to access your mbrace® Connect features, including Remote Start, Lock/Unlock, Send2Benz Disclaimer [4], and Vehicle Monitoring – all from the Mercedes me app. Can I use more than one smartphone as a digital key for the same vehicle? For how long can I use the Online Map Update service? If more than a year has elapsed since the initial date of registration of your vehicle, the "In-Car Office" service will need to be purchased in the Mercedes me Store before it can be used. Simply select your personal profile and your car will adjust to you. I keep receiving the same error message. How do I invite co-users for Car Sharing? The download time always depends on the size of the update and the speed of the internet connection. Here’s a selection of the products and services which you can access with Mercedes me connect. You will be guided through all the necessary steps.Please note that the relocation process must be carried out for each vehicle. Please note that the invited person must also have a Mercedes me user account. With Remote Window and Sunroof Control you can check and remotely control this at your convenience. Pre-entry Climate Control allows you to set the temperature in your car whilst it’s charging, helping to save electric range when you set off by using the electricity from the charge point. To renew a service, please click on "Renew service". There may be rare cases where an update could not be carried out. Downloading all regions can take several hours, depending on the internet connection. Mercedes me connect links you to your vehicle and your vehicle to anything that is important to you. Why are no remote data for my vehicle displayed in Mercedes me? After its expiry you can extend the Concierge Service at a fee for another year in the Mercedes me connect Store. The usual terms for calls to mobile or landline numbers apply when calling from the app. Can I create and configure driver profiles as a co-user? With the Mercedes me app on your Android smartphone you have your personal point of entry to the world of Mercedes-Benz and direct access to your vehicle at your fingertips at all times. You can check these technical prerequisites on the "Digital Vehicle Key" page. I want to lend someone my vehicle, but prevent the other driver from viewing my calendar. With the Online Map Update service, Mercedes-Benz enables you to fully update the data for your navigation system. When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there. You will then be taken automatically to the Mercedes me Store. Available on the App Store or Google Play. Click on "Remove vehicle" on this page. What online services can I use with In-Car Office functions? In this case, first carry out a manual update. This is due to the internet connection. You will be guided through all the necessary steps. Deactivation can take up to nine hours. The MBUX “Hey Mercedes” voice control turns your car into a personal assistant. If I use more than one smartphone with a MultiSIM, will the service be activated on all my smartphones? How can I do this? Please note: The first time you start the engine after activation, you will also need to have your vehicle key with you in the vehicle. During the vehicle handover, your new vehicle will usually be assigned to your user account in Mercedes me by your Mercedes-Benz dealer, and it appears in the vehicle overview. What can I do if the service does not work? What are the requirements for using Car Sharing? Then simply invite these drivers to be co-users in Mercedes me, and assign a driver profile to them. The ECO Display service analyses your driving style based on information including consumption, average speed and acceleration. Please note: The settings differ depending on the vehicle equipment. Once the update is complete and the navigation system has restarted, I am once again asked if I want to perform an update. The Mercedes me adapter can be fitted to your vehicle at your local dealer. Manoeuvring into and out of parking spaces is only possible if the gradient is low. Check in Mercedes me whether you have activated the service. The "Mercedes me Adapter" telematics retrofit solution and the Mercedes me Adapter App allow as yet unconnected vehicles to use various functions. Find out about me connect services and on-demand features, check the availability for your Mercedes-Benz and buy the products you want. As soon as your car leaves or enters this area, you will receive an email to let you know, offering added safety when young members of the family are on the road on their own. Haven’t got the Mercedes me Adapter yet? Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. For the E-Class and the new S-Class, in conjunction with COMAND Online, there is a free 1-year test phase. Tracker has a special relationship with Mercedes-Benz. You can connect up to ten devices to Remote Parking Assist in your vehicle. If you cannot access the Digital Service Report, there may be a number of reasons: A. To see your nearby charging stations displayed on your car’s display, activate the service in the Mercedes me portal and enable the "Charging stations" POI symbol in your navigation system. If you are moving or have moved, please update your address under "My data". 2. When used in conjunction with Mercedes me connect, you can ask almost anything including where the nearby restaurants are or what the weather is today. The scope of individualisation options is being expanded continuously. Once you contact the police and confirm to TRACKER that your vehicle has been stolen, TRACKER will activate your unit. Follow the in-app instructions until activation is complete. After following the link in the verification email and completing your registration, you must either visit your local Mercedes-Benz Retailer, or perform the WebID check via the Mercedes me app, to activate me connect services on your car. You can now relax in the knowledge that your vehicle is protected should the unthinkable happen. Select the relevant vehicle under "My vehicles". Why do I need to prove my identity if I wish to use Mercedes me connect services? I have discovered an error in Mercedes me. You can obtain current information on your vehicle, navigate safely and reliably to your intended destination and use the news offering and other services from Mercedes-Benz. The Mercedes me Adapter reads your vehicle's data and sends it to the adapter app and permits access to all the features of your Mercedes me Adapter on your device. The Mercedes me Adapter communicates with the Mercedes me Adapter App via Bluetooth®. If you don’t follow the link within 30 days of receiving the email, your account will be deleted and you will need to start the registration process again. My vehicle does not have an Info-Call button in the overhead control panel. our GLC250 is getting its 2 year service soon and … Then enter the vehicle identification number (VIN). You will be guided through all the necessary steps, e.g. Please feel free to contact us at any time with any suggestions or criticisms. What do I need to do when moving to another country or region? If you have already defined and activated your vehicle in Mercedes me, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Mercedes me connect services". What is the Mercedes me PIN, and what do I need it for? You decide when, to whom, and for how long you make your vehicle available. Were you a co-user of a vehicle with Mercedes me connect functions? - Alternatively, you can select the desired service on the vehicle page in the "Mercedes me connect services" section. To activate your vehicle for Mercedes me connect, please visit your authorised Mercedes-Benz dealer in person. Enter a date up to which the calendar is not to be shown in the vehicle. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section. This is where you can purchase the desired renewal period. Mercedes me Adapter. : • Find restaurants and get recommendations: "Where can I eat a burger?" Software updates cannot be deactivated, as they are part of the basic Mercedes me connect service package. What must I do to use Live Traffic Information with Audio 20? Can’t remember if you’ve locked your car? You need your previous password to change it. Most updates are automatic and require no action on your part. On what basis are the chargeable Mercedes me connect services taxed? You can do this under "Manage services". Please contact your authorised Mercedes-Benz dealer and request a new security code. What can I do if my data are not updated automatically? It is not possible to activate the services using the same method. I have activated In-Car Office, but cannot see any data in the vehicle. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section. Have you purchased a new vehicle with Mercedes me connect functions, but it has not yet been delivered to you? If you try to activate Connect me (Manage Services) you go through the whole thing and then it says contact your dealer. As soon as quality improvements or new functionalities are available for your vehicle and its equipment, they will be sent to you promptly. I have updated the navigation system in the vehicle. Please note: You are still the driver, and bear responsibility for your vehicle. Keep an eye on things such as your fuel level, range, tyre pressure and much more. Depending on the model series, these SIM cards are either from the Netherlands (VAT rate 21%) or Germany (VAT rate 19%). No, the service can only be activated on one single SIM card. With the Mercedes me app on your Android smartphone you have your personal point of entry to the world of Mercedes-Benz and direct access to your vehicle at your fingertips at all times. You can view the Digital Service Report online one day after the vehicle is serviced at the earliest. In which languages is voice control available? Proof of identity ensures that no unauthorised persons are able to view or use your vehicle data and functionalities online. Receive news, offers and exclusive opportunities. In such cases, your vehicle will remain fully operational and roadworthy. I have activated In-Car Office but cannot use the service in the vehicle. As the lender, must I always leave a vehicle key in the glove compartment? How do I know if my car is me connect capable? A Download Manager is software that allows convenient downloading and storage of navigation data. The call list is created automatically: every task containing a telephone number is recognised as a call by the vehicle. Log in to the Mercedes me Adapter app with your Mercedes me username and password. You can do this by defining your vehicle in Mercedes me and activating it for Mercedes me connect. Without the Download Manager you cannot download navigation data. If your security code is not accepted, there may be a number of reasons: A. Please note that the Digital Service Report is only available for vehicles produced from July 2008 onwards. The secret sensor technology is not linked to either anti-theft Tracker devices or the online Mercedes Me service sold as optional extras by dealers. Can I use Mercedes me on my older Mercedes-Benz model? Updating of the remote data is triggered as soon as you switch off your vehicle's engine – but the data will only be transferred if there is a mobile data connection to the vehicle. On the vehicle page, click next to the vehicle on "Manage co-users" or on a smartphone click on the "+" under the vehicle and then on "Manage co-users". The vehicle reports the need for a service directly to the Mercedes-Benz service partner, who then sends you a personal quotation on that basis. The setting in Mercedes me remains unaffected by this. And make sure that you are in an area with adequate network availability. You can delete your user account for Mercedes me. Please see the overview of services for information about availability of In-Car Office in different countries or regions and model series, and the necessary optional equipment. Can the use of the Mercedes me Adapter incur follow-up costs? After that, you can renew it in Mercedes me. Once the pairing completed, you will need to accept the Terms of Use and activate Mmc services in your Mercedes me account. Please note: Tracking Services (e.g. The Mercedes me app can recommended locations based on your previous destinations at particular times of the day. You can do this either directly in Mercedes me or through your authorised Mercedes-Benz dealer. Put the vehicle key back into the glove compartment and end the lending period using the Mercedes me Car Sharing App. I have updated the maps in the vehicle, but in Mercedes me I am still prompted to update them (again). Whether you want to cool down or heat up your car, you can configure this by using the Mercedes me app and even set a specific time and date. Why do I need a security question and answer? A region must be selected to update map data automatically. When and how often will I receive software updates? Mercedes me connect services are not yet available everywhere. No, when using your smartphone as a vehicle key, you do not need a mobile internet connection. The main user of your vehicle has possibly withdrawn your co-user status for the vehicle, or the vehicle has been deleted by the main user. What should I do? There are no restrictions on using either the vehicle or COMAND Online while updates are being downloaded and installed. The Mercedes me Adapter consists of hardware and software. Requirements for the use of the Mercedes me Adapter: - Smartphone (iPhone or Android smartphone) with Bluetooth® - Mercedes-Benz vehicle from one of the compatible model series - Mercedes me Adapter App (available free of charge in the Apple App Store or at Google Play) - Mercedes me user account with Terms of Use for Mercedes me Adapter services accepted - Mercedes me Adapter (available exclusively from your authorised Mercedes-Benz dealer) - Activation of the Mercedes me Adapter services by the Mercedes-Benz service partner. The free app can be obtained in the respective App Stores. B. The vehicle return process works in exactly the same way: - At the end of the lending period, the borrower puts the key back into the glove compartment. Unfortunately, no pictures of the vehicle configuration are yet available for the G-Class*, therefore standard pictures are used. For information about the availability of the services for different model series as well as required optional equipment, please refer to the overview of services. You can also reset it there. With the latest version of the app, within "My Vehicle", follow instructions to download TIDAL. Just ask your car. Please make sure at all times that there are no people or obstacles around the vehicle. The borrower receives a notification in either case. Call us today and activate your Tracker system for immediate vehicle protection or follow the link below, fill in the form and our sales team will call you. Please ensure that your insurer provides the desired level of coverage for third-party use of the vehicle. Mercedes me connect stands for premium standards - with partners in a class of their own. Call us: 00800 9 777 7777 - You can reach us around the clock. Please drive your vehicle in the open for a short while so as to establish a data connection to the mobile phone network. Each co-user can configure his/her driver profile individually. And if you find you need help, then simply say "Help". Log in to Mercedes me and select the "Add vehicle" function, e.g. All of the data collected is safe within the Mercedes me app, and you can deactivate this service at any time. your personal data, your vehicle data. What do I do next? At a later juncture you will receive the update either once again via your vehicle's mobile phone connection or, if necessary, the next time it is serviced at the latest. I have moved to another country or region. If you cannot find an "MB Contact" phone book entry, please contact your Mercedes-Benz service partner. Once this is done, the co-user will appear in the list of co-users with his/her full name and email address or mobile phone number. in the NTFS or exFAT format). If a region is missing from the list, automatic updating cannot be activated. If you have the MBUX multimedia system, you can also use the function in the application's settings in the vehicle. In addition you can store a telephone number for return calls in the vehicle and conveniently take part in conferences. When importing my driver profile I receive the error message "Profiles only partially imported" in the vehicle. Do I need any specific optional equipment to use the service? Get exclusive access to Mercedes me moments. You can see all the delays on the car's map in real time, helping you to avoid the jams and work to a precise arrival time. What should I do? To assign a co-user, you’ll need to log-in to the Mercedes me Portal on your web browser, select the car and click ‘Manage co-users’. Yes, if you have an older Mercedes-Benz without connected functionality that was built between 2002-2015, you can still enjoy the experience of connected features through the Mercedes me Adapter. Inform the staff member that you wish to enable your vehicle for Mercedes me connect. The vehicle data will then be determined and checked, and your preferred service partner saved on the Mercedes me Portal is copied to the app. The lender receives a notification that the lending period has ended via the app. To do this, select the relevant vehicle under "My vehicles". What happens in my COMAND Online if I don't accept the Terms of Use for Live Traffic Information in Mercedes me? Call up the vehicle page and click on "Manage services". You can turn off the tracking device in the car at any time. My Mercedes me Adapter service no longer works. Your Mercedes-Benz service partner is directly involved in particular in the Maintenance Management and Telediagnostics services. Suggestions and example applications are provided to support you. If I check on the "Manage my vehicle" section of Mercedes Me, it looks like I have already activated 11 out of 11 services available. The main user can continue to use the vehicle in Mercedes me as usual. What are the requirements for using Mercedes me connect? - The borrower uses the app to unlock the vehicle before removing the vehicle key from the glove compartment. What is the reason? In order to authenticate your identity, please present a valid identity document and the registration documents of your vehicle to your authorised Mercedes-Benz dealer. No, the Concierge Service is available only to the main user (pairing of person with vehicle). Can I use the service with more than one device? B. ... Activate your Mercedes connect me services. You will be guided through all the necessary steps. You must provide current photo ID and proof of vehicle ownership to get the account fully activated. Please note: In order to deactivate the service, make sure that the old SIM card is inserted and that your smartphone is on and available under the mobile phone number you entered. Simply add it again. You can keep using the Mercedes me connect services until either you or Mercedes-Benz AG terminate the services. The lending period should only be ended after the vehicle has been parked at the agreed location. Stay connected with your Mercedes-Benz anywhere and at any time. Why does the region I have specified for the automatic map update change of its own accord? After confirmation, the vehicle will be removed from Mercedes me, and all connect services will be deactivated. How do I do this? Category S7 approved vehicle tracking and security systems enable owners to track and locate their vehicle anytime, anywhere – all within an affordable price range. The Mercedes me PIN is an eight-digit code which protects your data and settings. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges. This option is available to any driver and is anonymous. You need the following optional equipment to use the Digital Vehicle Key service in the vehicle: - Wireless charging system for mobile devices or multifunction telephony. Vehicle handover takes place entirely using the Mercedes me Car Sharing App, with no need to physically hand over the vehicle key: - The borrower can locate the vehicle using the app 15 minutes before the start of the lending period. I am unable to complete the online activation process, and my vehicle is no longer shown in Mercedes me. For the best and most accurate route planning, our Live Traffic Information is constantly sourcing refreshed current traffic data. Please take an identity document, the vehicle registration certificate and the email address or mobile phone number (login details) for your Mercedes me user account along with you to this appointment. To do this, contact the Customer Assistance Centre using the Info Call button in your overhead control panel, or via the "MB Contact" phone book entry in your multimedia system. 1. The data are protected against manipulation, and can only be installed if they are suitable for your COMAND Online. For details of insurance cover, please refer to the Car Sharing service Terms of Use. Please contact your authorised Mercedes-Benz dealer and request a new security code. You will then find the service on your vehicle page under "Mercedes me connect services > LINGUATRONIC online voice control". - You can only lend your vehicle if it is equipped with the "Pre-installation for Car Sharing" (Code 20U). What tasks can the concierge perform for me? Connect with your Mercedes-Benz and beyond with our integrated services. Selecting this starts the authorisation process, and a six-figure password appears in the vehicle display. This turns your Mercedes-Benz into a personal assistant to whom you can put any question and many requests, e.g. I want help in understanding a certain service in more detail. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section. - In Mercedes me: On your vehicle page: If the service is activated, it will appear on your vehicle page under "Mercedes me connect services". Supported on both iOS and Android, the device allows you to connect your car to all of the Mercedes me Adapter features using your smartphone. Mobility is about far more than just movement. You can store your preferred style of display, menus and seat settings for quick access to your most used car settings. Yes. What is the reason? The key is deposited in the glove compartment and then registered via the Mercedes me Car Sharing App. Or if you need to look at the history of your enquiries, e.g. This is required if you wish to use the service. three metres of the vehicle. D. The security code has expired, or you have entered it incorrectly too often. Explore many more services by downloading the app today. Why are the remote data for the Remote Retrieval of Vehicle Status service sometimes not up to date? Am I able to give somebody else access to the Mercedes me connect services on my car? Yes. Once you have entered and confirmed the password on your smartphone, the pairing process will begin. Buying or selling a vehicle with Mercedes me connect functions. You can connect your smartphone to a maximum of ten different vehicles. As a co-user, you cannot create driver profiles yourself. Generally you won't need to remember any specific commands, just speak totally normally. What is the reason? Afterwards it can take around 20 to 30 minutes for the services to be activated/deactivated. you can make individual settings for your vehicle. If it has been activated, it will appear on your vehicle page. One of the major uses of GPS is navigation. The hardware, the Mercedes me Adapter, is inserted into the diagnostics interface ("OBD2 socket") of the vehicle. Must my smartphone be connected to the internet if I want to use it as a vehicle key?

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